Return Policy

Return Policy

 

At SHYNIGT, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

30-Day Return Window

You may request a return within 30 days of receiving your order.

After 30 days from the delivery date, we are unable to offer a refund or return.

Return Eligibility

To qualify for a return, items must:

  • Be unworn, unwashed, and unused

  • Be in their original condition

  • Include all original tags and packaging

  • Be free of makeup, deodorant stains, perfume, or any signs of wear

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are final sale and cannot be returned:

  • Intimates, swimwear, and bodysuits (for hygiene reasons)

  • Final Sale or Clearance items

  • Gift cards

  • Personalized or customized products

How to Start a Return

To initiate a return, please contact our customer support team before sending any item back.

Email: service@shynigt.com

Please include:

  • Your order number

  • The item(s) you wish to return

  • The reason for the return

  • Photos (if the item is damaged or incorrect)

Our support team will respond within 24–48 business hours with return authorization and instructions.

Return Address

Returns should only be sent after receiving return authorization from our customer support team.

Please contact us first to obtain the correct return address.

Unauthorized returns may experience delays or may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The wrong item was received

  • The item arrived damaged

  • The item has a manufacturing defect

We recommend using a trackable shipping service, as SHYNIGT cannot guarantee receipt of returned packages.

Original shipping charges are non-refundable unless the return is due to our error.

Refunds

Once your returned item has been received and inspected, we will notify you of the refund status.

If approved:

  • Refunds will be issued to the original payment method.

  • Processing usually takes 5–7 business days.

  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the funds to appear in your account.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or style, please return the original item for a refund and place a new order.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the product

  • Photos of the packaging

We will resolve the issue as quickly as possible by providing a replacement or issuing a full refund.

Order Cancellation

Orders may be canceled before they are processed and shipped.

Once an order has been shipped, it cannot be canceled and must follow the standard return process described above.

Contact Us

If you have any questions regarding this Return Policy, please contact us:

Email: service@shynigt.com

Customer Support Hours:
Monday – Friday
9:00 AM – 6:00 PM (EST)

Response Time: Within 24 business hours.

Thank you for shopping with SHYNIGT.

Open Doors To A World Of Fashion.